Refund and Returns Policy

Our refund and return policy is valid for 15 days from the date you receive your order. If more than 15 days have passed since delivery, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Last updated: 07/25/2026

We want you to be happy with what you order. Here’s how returns work.

Eligibility

Items can be returned within 7 days of delivery.
Items must be unworn, unused, and in original packaging with tags attached.
Final sale / clearance items are not eligible for return (mark these clearly on product pages).

How to Start a Return Email admin@hervelorafaraz with your order number and the item(s) you’d like to return. We’ll confirm eligibility and send return instructions.

Refunds Once we receive and inspect the returned item, we’ll process your refund to your original payment method within 15 business days. Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items If your order arrives damaged, defective, or wrong, contact us within 7 days of delivery with photos. We’ll arrange a replacement or full refund, including shipping costs.

Exchanges For a different size or color, we recommend returning the original item for a refund and placing a new order, to avoid delays.

Contact Questions about a return: admin@hervelorafaraz

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@hervelorafaraz

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If the item was marked as a gift when purchased and shipped directly to you, that cannot be exchanged.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please first contact us by email. Once we have corresponded and confirmed your return, we will provide you with the appropriate return shipping address. After receiving these instructions, you may mail the product to the physical address we provide.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

Last updated: 07/25/2026

Where We Ship We ship worldwide.

Processing Time Orders are processed within 2–5 business days before shipping.

Delivery Estimates

International Delivery: 10–20 business days (processing + shipping)

*Delivery times are estimates, not guarantees — customs delays for international orders are outside our control.

*During sale periods or peak seasons, delivery may take slightly longer than estimated

Shipping Costs Calculated at checkout based on destination and order weight.

Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These are the customer’s responsibility and aren’t included in the order total.

Order Tracking You’ll receive a tracking number by email once your order ships.

Contact Questions about shipping: admin@hervelorafaraz